Our Services

Tackling the complexity that lies beneath business processes takes precision tools & deep expertise

Industries

Understanding business process requires understanding the industry. We do both.

WE ARE A TEAM OF STRATEGISTS, DESIGNERS, ARCHITECTS, AND ENGINEERS.

As a process transformation company, Resolution rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.

We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.

Resolution’s process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle.

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Learn more about our history. It just might inspire you to help us build a better future.

  • Resolution’s unique heritage is unlike that of any other business services provider in the world. We began operations in 1996 with 20 employees and the pioneering vision of our founder and former President and CEO John Doe.
  • In January 2005 We became an independent company to bring our process expertise to clients outside of Line, and changed our name from Line to Resolution. In August 2007, Resolution completed a successful IPO and was listed on the NYSE under the symbol ‘G.’ From 2007-2010, Resolution became increasingly international.
  • From 2010 onwards The company’s center of gravity – defined as senior leaders’ location – moved steadily westwards, resulting in a very significant presence in Europe and in the US.

Our Leadership

Discover a seasoned team of BPO experts who come from every corner of industry. Financial gurus. Business leaders. All dedicated to applying their decades of experience to solving…

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Mission & Values

Our mission is to help our clients make distinctive, lasting, and substantial improvements in their performance and to build a great firm that attracts, develops, excites, and retains exceptional people.

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Corporate Responsibility

We believe in adopting responsible business practices that create positive change in society. We wish to contribute to the community in which we operate in a meaningful and positive way.

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Awards & Accolades

The industry has recognized us for our consistent endeavors to provide end-to-end customized solutions that help our clients perform better and achieve high industry rankings.

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Frequently Asked Questions

Here are a few of the common ones that we get, along with answers to the questions. We will add to this list when we get more FAQs. Contact us if any of your questions are not answered here.

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Business Partnerships

Resolution Business Partnerships Group focuses on building an ecosystem of partners across industry domains and technologies to help our clients win in the marketplace.

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